Across Australia, thousands of people have engaged with AI agents powered by Avar, handling travel bookings, product setup, orders, and even phone calls for small businesses.
Consumers enjoy engaging with AI agents, especially compared to the rigid chatbots of the past. Many of our customers’ AI agents achieve satisfaction ratings of 4.5/5 or higher.
AI-powered chat has become mainstream and enjoyable, largely thanks to ChatGPT. However, for most businesses, chat isn’t the primary channel, people still prefer calling companies. Speaking with a person remains one of the most effective ways to resolve many issues.
Despite billions invested in conversational AI, bringing the same seamless experience to phone calls remains a challenge. Customers still face long hold times, failed transfers, and frustrating phone menus (“Press 7 for account issues”).
That’s why today we’re excited to announce a new way to interact with Avar AI agents: voice.
Avar AI agents can now pick up the phone.
AI phone calls with lifelike quality
People are deeply attuned to the nuances of voice and conversation flow. To bring conversational AI to phone calls, we focused on the experience itself finding the right tone, cadence, and responsiveness. How should an agent handle interruptions? Should it laugh? How natural can we make it? We obsessed over every detail to ensure your AI agent responds quickly and seamlessly.
Your Avar agent doesn’t just handle live conversations seamlessly, it speaks the language of your business. It understands your brand, product names, and technical jargon, making it easy to capture essential details like emails, order numbers, and addresses. It can even be personalised, remembering a customer’s birthday or recognising years of loyalty.
Behind the scenes, Avar agents are multitasking powerhouses. While chatting naturally, they retrieve information instantly, securely access internal systems, and take action. For example, when booking a campsite, an Avar agent can handle reservations, process cancellations, and provide updates, all while answering questions about amenities, pet policies, and more.
More than just completing tasks, Avar agents adapt to sentiment and tone shifts in real time. If a situation requires human attention, they can seamlessly escalate to your team, ensuring interactions remain smooth, efficient, and personal.
Pick up right away, every time
What if every customer call was answered instantly, every time? Imagine more interactions, more moments of delight, and more opportunities to understand your customers, strengthen relationships, and build lasting loyalty. That’s exactly what we aim to deliver.
Avar AI agents empower businesses to enhance customer experiences with conversational AI. Trusted by leading companies, our platform ensures seamless engagement—whether through chat or over the phone.
Say goodbye to long hold times and missed calls – AI voice agents are transforming business communication and customer support. Whether handling inquiries, processing bookings, or managing customer interactions, Avar AI voice agents provide fast, efficient, and natural conversations 24/7.
Ready to streamline your operations and improve customer experience? Learn more about Avar Agents or get a demo today and see how AI voice agents can elevate your business.